Support
reScribe
Picturesque Sales LLC
support@picturesquesales.com
GETTING STARTED
Do I need an account to try reScribe?
No. You can make one recording, up to 15 minutes, without creating an account. You get the full transcript and summary. If you like it, create an account and it stays. If you don't, it is automatically deleted after 30 days.
What is included in each plan?
Both Pro and Lite include all three skills — Meetings, Journal and Cookbook — plus Ask, which lets you ask questions across everything you have saved.
Pro includes 30 hours of transcription per month and 100 recipe video imports per month. It is available monthly or yearly.
Lite includes 4 hours of transcription per month and 10 recipe video imports per month. It is available monthly only.
Both plans include a 7-day free trial for new subscribers.
Can I choose which skills I want to use?
Yes. When you first open the app, you can pick the skills you want. If you change your mind, go to Settings and turn any skill on or off at any time.
What languages does reScribe support?
You can record in English, Spanish, Portuguese (Brazil), French, German, Italian, Dutch, Japanese, Korean, Chinese, and Hindi. Summaries can be in any of those languages, not just the language you recorded in.
RECORDINGS AND TRANSCRIPTION
How long can a recording be?
There is no time limit on a single recording. reScribe keeps going with your screen locked and your phone in your pocket.
What happens if a call interrupts my recording?
reScribe tries to resume automatically after the interruption ends. It will tell you what it captured and let you know if anything was missed. Audio during the interruption itself is permanently lost.
What happens if I go over my monthly transcription hours?
Your recording keeps working — nothing is lost. Audio is saved, and transcription picks up automatically when your next monthly period starts. On Lite, you can upgrade to Pro at any time and waiting recordings process right away.
How accurate is the transcription?
reScribe uses AI, and AI makes mistakes. Words can be misheard, speakers can be mislabeled, and quiet voices can be missed. Summaries can occasionally state things that were not said. Always check anything important against the recording. You can tap any line in the transcript to correct it.
How do I fix a wrong speaker label or a transcript error?
Tap any line in the transcript to edit it. To reassign a speaker, tap the speaker's circle. To split a turn where two people got merged, use the split option on that turn.
JOURNAL
What can I do in Journal?
You can speak or type a journal entry. If you speak it, reScribe transcribes it. You can then have reScribe tidy up your words into a coherent entry in your own voice, or leave the raw transcript as-is. You can add photos, a mood, and a place. Ask can answer questions across your journal entries.
Does reScribe send my journal entries to AI?
Only if you ask it to. A spoken entry's audio goes to AssemblyAI for transcription. If "Tidy up my words" is on in Settings, the words of a spoken or typed entry go to Anthropic to be tidied. With it off, a typed entry stays on your device. You can withdraw AI consent at any time in Settings.
COOKBOOK
How do I add a recipe?
You can type or paste one, import from a website link, import from a social media video link, take a photo of a printed or handwritten recipe, or import a file. reScribe pulls out the ingredients and steps.
What counts toward my monthly recipe video import limit?
Only imports where reScribe watches or listens to a social media video to find the recipe — for example an Instagram reel or TikTok where the recipe is spoken or shown on screen. Imports from websites, photos, files and pasted text do not count. The limit resets every month.
Are imported recipes accurate?
They can contain mistakes — wrong amounts, temperatures, units or servings. Always check a recipe against its original source before you cook, and never rely on reScribe for allergy or dietary decisions.
ASK
What can I ask about?
You can ask questions about your meetings, journal entries, recipes, projects and tasks. Ask searches across all of them and shows you a card that links back to the source.
Can Ask answer general questions?
No. Ask only draws from your own saved content. It does not have access to the internet or general knowledge.
SUBSCRIPTION AND BILLING
How do I cancel my subscription?
If you subscribed through the iPhone app, cancel in your Apple ID settings — not in reScribe. We cannot cancel it for you.
If you subscribed through the web app (rescribe-ai.web.app), cancel in Settings inside reScribe, or delete your account, which cancels it automatically.
Cancelling stops future charges. It does not refund the current period.
How do I get a refund?
If you subscribed through Apple, contact Apple directly — refunds are handled under their policies.
If you subscribed through the web app, email support@picturesquesales.com and we will handle it.
How do I switch plans?
In the app, go to Settings and tap your plan. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.
PRIVACY AND DATA
How long is my audio kept?
Audio is kept for one year from when a recording is created, then deleted automatically. Your transcript and summary are kept indefinitely — you do not lose them when the audio is deleted.
Who receives my audio?
AssemblyAI receives audio for transcription and speaker separation. They delete it within 24 to 48 hours and do not use it to train their models. Anthropic never receives audio — only text and, for imported videos, still images.
Can I delete my account?
Yes. Go to Settings and tap Delete Account. This permanently deletes your recordings, transcripts, journal entries, photos, recipes, collections, and your account. It cannot be undone.
If you subscribed through Apple, deleting your account does not cancel your Apple subscription — do that separately in your Apple ID settings first.
RECORDING AND THE LAW
Is it legal to record conversations?
Laws vary by location. In some places, including Florida, everyone in a conversation must consent before it can be recorded. In others, only one person needs to. You are responsible for knowing and following the law where you are. If you are unsure, consult a lawyer before recording.
STILL NEED HELP?
Email us at support@picturesquesales.com and we will get back to you.
Picturesque Sales LLC